Support
Last updated: August 21, 2026
This is the public support entry point for Colby. Use it for account, sync, scan, privacy, and store review-related questions.
Language support
По вопросам входа, синхронизации, сканирования, приватности или удаления аккаунта напишите в поддержку.
- Email: calby.support@gmail.com
- Укажите email аккаунта, модель устройства, версию системы и краткое описание проблемы.
Кіру, синхрондау, сканерлеу, құпиялылық немесе аккаунтты жою сұрақтары бойынша қолдау қызметіне жазыңыз.
- Email: calby.support@gmail.com
- Аккаунт email-ін, құрылғы моделін, жүйе нұсқасын және мәселенің қысқа сипаттамасын көрсетіңіз.
Contact support
Include your account email, device model, system version, and a short description of the issue so support can respond faster.
What support can help with
Magic link issues, Apple or Google sign-in problems, password reset questions, and account recovery.
Restoring profile data, synced app state, and backed-up body progress photos after moving to a new device.
Meal scan failures, fridge scan issues, temporary rate-limit blocks, and unexpected AI results.
Common help topics
- Sign-in issues: confirm you are using the same sign-in method you used previously.
- Changed phones: sign in with the same Colby account to restore synced profile data and app state.
- Resetting progress: use Reset my data in Profile to clear synced profile and app-state data for the signed-in account and remove related local data on the current device.
- Deleting the account: use Delete account in Profile if you want the entire Colby account permanently removed.
- Missing photos: body progress photos back up to the signed-in account. Stay signed in and give restore a moment to finish.
- Scan limits: Colby applies backend usage protections and may temporarily block scans if requests happen too quickly.
Privacy and account requests
For privacy-related questions, account deletion follow-up, or data handling concerns, email calby.support@gmail.com and mention that the request is privacy-related.
To request account deletion without using the app, email calby.support@gmail.com with the subject "Colby Account Deletion Request" and include the email address connected to your account.